Vesselary
Support.
Get help with Vesselary accounts, purchases, safety reports, moderation, or App Store review questions.
Contact
For support requests, send a clear description of the issue and any relevant account or purchase reference shown inside the app.
Email: contact@actsyncgames.com
For purchase problems, include the Purchase History Support ID shown in Vesselary. For safety reports, include the vessel or line context when available.
Purchase Help
Purchase records are designed to make missing items, restore issues, and App Store receipt checks easier to resolve.
- Open Settings or Shop, then check Purchase History for the item name, quantity, amount, and Support ID.
- Include the Support ID when asking about missing coins, word packs, skins, or restore problems.
- TestFlight purchases may show as successful without charging real money.
- Consumable coin packs are verified through server purchase records and App Store receipt data.
Safety Help
Vesselary is built as a limited-language story game, not a direct chat or dating service.
- Vesselary has no direct messages, comments, followers, user search, or public user profiles.
- Vesselary does not use GPS or CoreLocation. Drift Regions are selected manually.
- Players can report individual lines or full vessels for human moderation review.
- Players can avoid a source so future routing keeps that source away from their current.